Spectrum CE System Service and Support Products
Choose the Service and Warranty Products that Best Suit Your Needs
- Upgrade your instrument's one-year warranty to the Premier Warranty
- At the end of the first year, continue protecting your investment with the Standard or Premier Service Agreement
- After the first year, maintain your instrument's performance with the Preventive Maintenance (PM) package. It can be purchased separately if you need an extra PM package or would like a PM outside a Warranty or Service Agreement.
Service and Support Products
| Catalog No. | Product Name | Size | Price | Qty | |||
|---|---|---|---|---|---|---|---|
| SA1481 | Spectrum CE, 8-Capillary, 1-Year Standard Service Agreement | View Specifications | 1 each | Please Enquire | |||
| SA1482 | Spectrum CE, 8-Capillary, 2-Year Standard Service Agreement | View Specifications | 1 each | Please Enquire | |||
| SA1483 | Spectrum CE, 8-Capillary, 3-Year Standard Service Agreement | View Specifications | 1 each | Please Enquire | |||
| SA1485 | Spectrum CE, 8-Capillary, 1-Year Premier Service Agreement | View Specifications | 1 each | Please Enquire | |||
| SA1486 | Spectrum CE, 8-Capillary, 2-Year Premier Service Agreement | View Specifications | 1 each | Please Enquire | |||
| SA1487 | Spectrum CE, 8-Capillary, 3-Year Premier Service Agreement | View Specifications | 1 each | Please Enquire | |||
| SA1489 | Spectrum CE, 8-Capillary, Premier Warranty Upgrade | View Specifications | 1 each | Please Enquire | |||
| SA1480 | Spectrum CE, 8-Capillary, Preventive Maintenance | View Specifications | 1 each | Please Enquire |
Early Access = This product is available under our Early Access program - Learn More
Catalog (FT) = This product is available under our Catalog (FT) program - Learn More
Warranty Options
The Standard Warranty (included in the system price) covers all parts, labor and travel to the customer site. We will repair the instrument and return it to factory specifications. The Warranty includes one Preventive Maintenance service at the end of the Warranty year, which will be performed on-site in the customer lab*.
If you need faster response time during the one-year Warranty period, a Premier Warranty Upgrade is available in certain regions. The Premier Warranty Upgrade includes all parts, labor and on-site service visits by a factory-trained service technician within 3 business days (where available). Additionally, it includes one annual on-site Preventive Maintenance visit by a service technician.
| Warranty Benefit | Standard | Premier |
|---|---|---|
| Period | 1 Year | 1 Year |
| Parts and Labor | Yes | Yes |
| On-site Response Time* | Yes, 5 business days | Yes, 3 business days |
| Annual Preventive Maintenance | Yes, after 12 months of use | Yes, after 12 months of use |
*May not be available in all countries. Contact your local Promega representative for more information. For those countries offering this service, response time may vary by geographical location. The response time is calculated from when Technical Services determines on-site support is needed, not from the initial contact.
Service Agreement Options
Service agreements protect your instrument for the long term.
Once the initial one-year Warranty has expired, there are several options for continuing service coverage. After the warranty period is over, you can continue the same comprehensive service and support from Promega with a Service Agreement. A Service Agreement covers all parts and labor for any repairs, as well as one Preventive Maintenance visit*.
The Standard Service Agreement provides on-site service within 5 days and the Premier Service Agreement provides on-site service within 3 days (where available).
| Service Agreement Benefit | Standard | Premier |
|---|---|---|
| Period | 1–3 Years, renewable annually | 1–3 Years, renewable annually |
| Parts and Labor | Yes | Yes |
| Field Support* | Yes, 5 business days | Yes, 3 business days |
| Annual Preventive Maintenance | Yes, 1 per 12 months | Yes, 1 per 12 months |
*May not be available in all countries. Contact your local Promega representative for more information. For those countries offering this service, response time may vary by geographical location. The response time is calculated from when Technical Services determines on-site support is needed, not from the initial contact.
Preventive Maintenance
To keep the system operating at peak performance an annual preventive maintenance visit is provided as part of Spectrum Warranty and Service Agreements (also available separately as Cat.# SA1480). During this, our qualified service personnel test the instrument, check parts for wear and replace them as needed.
Additional Offerings
Promega also offers on-site training for your laboratory personnel. We can send a trained applications specialist to your facility to train new employees, or as part of your lab’s certification or installation procedures. Contact us and we can work together to customize a training program for your lab.
Protocols
No protocols available
Specifications
Catalog Number:
